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Returns and complaints

Here you will find everything you need to make a return or complaint.

Returns and complaints

Ångra/annullera ditt köp

Vill du utnyttja din ångerrätt och annullera ditt köp? Fyll i formuläret för att registrera din begäran så hjälper vi dig vidare.

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Frequently Asked Questions

If you do not collect your package, a fee of SEK 395 will be charged for shipping, return, and handling costs.

Please note that an uncollected package is not considered a cancellation of purchase.

To exercise your right of withdrawal, make a complaint, exchange, or return an item, you must always notify us in accordance with applicable Swedish consumer legislation.

When Ozoneair was founded, we launched our first product – an ozone generator to effectively eliminate bad odours. That's where our name comes from.

Today, we also offer other advanced products completely without ozone, but we keep the name as an important part of our history and origin.

Warranty

  • Purify Series: 2-year warranty.

  • Purify Pro Series: Lifetime warranty
    Valid with regular maintenance through our filter subscription. Read more here.

  • Clean Series: 5-year warranty
    Years 1–3: Full warranty
    Years 4–5: Warranty applies, but labor costs will be added

  • Dry Series: Lifetime warranty
    Valid with regular maintenance through our filter subscription. Read more here.

  • Wash Series: 3-year warranty

  • Guard Series: 5-year warranty
    Years 1–3: Full warranty
    Years 4–5: Warranty applies, but labor costs will be added

Open purchase

  • Purify series: 30 days
  • Purify Pro series: 30 days
  • Clean series: 14 days
  • Dry series: 30 days
  • Wash series: 14 days
  • Guard series: 14 days

Important: The product must be in its original condition and complete with all accessories for the right of open purchase to apply.

To sign up for our newsletter, scroll to the bottom of this page. There you will find the form where you can enter your email address and start your subscription.

If you wish to unsubscribe from our mailings, you will find an unsubscribe link at the bottom of each newsletter.

To return or make a complaint about a product, click here and fill in the form.

Choose from products

Purify Pro

Frequently asked questions about the Purify Pro air purifier.

Questions and answers

Rensa

Common questions and answers about the Purify air purifier.

Questions and answers

Tvätta

Common questions and answers about Wash textile cleaning.

Questions and answers

Rengör

Frequently Asked Questions about the Clean Odor Remover.

Questions and answers

Dry

Common questions and answers about the Dry compressor dehumidifier.

questions and answers

Guard

Frequently asked questions and answers about the Guard adsorption dehumidifier.

Questions and answers

Contact us

Call us at 0771-366 366 (open weekdays 9 AM - 12 PM) or email us at kundservice@ozoneair.com